Ensuring full delivery for a Sales Order

Customer Introduction:

This company is a leading seal-kit manufacturer with factories in two different states of India.

Problem / Goal:

There were some Sales Orders where the customer insisted on shipping the order completely in one go. OurSys did not have the feature to restrict partial deliveries when required. Thus, it was up to the people to ensure that those orders were shipped in full. This was prone to errors resulting in customer displeasure and payment delays.

The Solution:

We introduced a new feature in Sales Order using which a user can mark a given order 'to deliver in full'. During invoicing, OurSys restricts partial delivery for such orders.

The Result / Benefits:

Since the setting is at Sales Order level, there is flexibility to selectively mark some orders for full delivery.

The control is with Sales thus relieving Despatch department of the responsibility to ensure full delivery.